Refund & Cancellation Policy

1. General Overview

At OzoneX AI, we build custom digital assets (websites, applications, custom databases, and marketing campaigns) tailored to your specific business requirements. Because our services involve significant engineering, planning, design, and developer hours, we adhere to a structured cancellation and refund policy as outlined below.

2. Project Milestones & Development Services

All custom software and web development projects are executed and invoiced on a milestone basis:

• Kickoff / Advance Payments: The advance booking/kickoff fee paid to initiate a project is non-refundable, as it secures developer allocation and project planning setup.
• Active Milestones: Once work on a specific milestone has commenced (such as wireframing, UI design, front-end coding, or backend integration), the payment for that specific milestone is non-refundable.
• Future Milestones: If you choose to terminate a project before it is fully completed, you will not be billed for any future milestones that have not yet started. Any payments received for milestones that we have not yet initiated will be refunded in full, minus any applicable transactional or third-party transfer fees.

3. Recurring & Retainer Services

For monthly recurring services such as Search Engine Optimization (SEO), Paid Ads Management (Google/Meta Ads), and Website Maintenance/Hosting:

• Clients may cancel their subscription or retainer service at any time by providing at least 14 days written notice prior to the next billing cycle.
• Payments made for the current billing month are non-refundable. Service will continue until the end of the paid billing period, and no further charges will be made.

4. Post-Launch Support & Warranty

To ensure complete satisfaction and reliability, OzoneX AI includes a complimentary 30-day post-launch support and bug-fixing warranty with all development projects. If any bugs, errors, or layout issues are discovered in the deliverables within 30 days of project launch, our engineering team will resolve them free of charge. This post-launch resolution warranty does not apply to new feature requests, which will be billed separately.

5. Processing of Refunds

Approved refunds will be processed within 10-15 business days. The refund amount will be credited back to the client's original bank account, UPI, or payment method used during checkout.